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Job Detail


SPMS SPOC

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About Company

Our client is a reputable is a telecommunication in Africa.

Job Responsibilities


1.Ensure all agreed contractual and non contractual performance KPIs are reported and delivered as per the HU Business model.

2.Setup up and ensure conducting Weekly goverance management setup with customer and addressing all issues in issue log as per 3.agreed timeloines 

3.Procatively making improvement / Handling plans for 1.All KPIs not meeting the SLA/WLAs , 2.handling of special events ,3. regulatory performance and guideline adhearence .4. Network Security implementation 

4.Taking corrective action accordingly,

5.Ensure preventive maintenance , 

6.Implementation of audit tracker

7.Ensure standardisation of processes and cganges as agreed with the customer incorporated , educated and complied to by circle and NOC teams 

8.Provide technical support to circle for TX  related issues from Customer and NOC 

Sharing findings of other circle issues ,

9.Co-ordinate with TAC for the resolution of circle issues , 

10.Provide support to circle team and ensure getting timely KPI outage , SLA and site signoff , 

11.Ensure Spare parts avalability through customer and SPMS department in circles                  

Formulate the competence development guideline for the MS Radio Ops delivery 


Qualifications

1.Degree in Engineering ( Electrical / Telecommunication )

2. 3~5 years experience in O&M

Requirements


1.Ensure Performance & Business KPI achievement

2.Ensure Customer Satisfaction

3.Ensure Network uptime

4.Provide support to circle teams

1.Ensure Performance & Business KPI achievement

2.Ensure Customer Satisfaction

3.Ensure Network uptime

4.Provide support to circle team

1.Ensure all agreed contractual and non contractual performance KPIs are reported and delivered as per the HU Business model.

2.Setup up and ensure conducting Weekly goverance management setup with customer and addressing all issues in issue log as per 3.agreed timeloines 

3.Procatively making improvement / Handling plans for 1.All KPIs not meeting the SLA/WLAs , 2.handling of special events ,3. regulatory performance and guideline adhearence .4. Network Security implementation 

4.Taking corrective action accordingly,

5.Ensure preventive maintenance , 

6.Implementation of audit tracker

7.Ensure standardisation of processes and cganges as agreed with the customer incorporated , educated and complied to by circle and NOC teams 

8.Provide technical support to circle for TX  related issues from Customer and NOC 

Sharing findings of other circle issues ,

9.Co-ordinate with TAC for the resolution of circle issues , 

10.Provide support to circle team and ensure getting timely KPI outage , SLA and site signoff , 

11.Ensure Spare parts avalability through customer and SPMS department in circles                  

Formulate the competence development guideline for the MS Radio Ops delivery 


Summary