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Job Detail

Service Level Reports Assistant
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About Company

Our client is looking to hire qualified candidates to fill the position of Service Level Reports Assistant

Job Responsibilities

·        Be responsible to initially processing and filtering the data

·        Generate and issue the daily, weekly and monthly report

·        Analyze the data to confirm whether performance criteria is fulfilled

·        Generate reports for any ad-hoc requests from management

·        Support SLA manager in creating dashboards and maintain all the historical data for future reference

·        Act as a focal point for any tool issues and follow-up with tools support team for resolution

·        Follow up the issues for improving Service performance.



·       Working knowledge of MS Office with more focus on MS Excel.

·    Good analytical skills and should be able to work with large amounts of data.

·        4 Years University degree in technical field or equivalent experience


·       Ability to work off hours depending on Network outages and customer requests

·  Knowledge of performance KPIs and implications of different KPI deviation

·        Basic knowledge of solving KPI degradation

·  Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies