antalya oto kiralama

Job Detail


Service Level Manager

AssisttoHire.com
Apply for this Job

About Company

Our client in the telecommunication industry is looking to hire qualified candidates to fill the position of a Service Level Manager.

Job Responsibilities


·    Determine and document requirements for new or changed services in SLRs, and manage and review them through the Service Lifecycle into SLAs for operational services


· Monitor and measure service performance achievements of all operational services against targets within SLAs


· Produce service reports


·Conduct service review and instigate improvements within an overall Service Improvement Plan (SIP)


· Review and revise SLAs, service scope OLAs, contracts, and any other underpinning agreements


· Develop, maintain and operate procedures for logging, acting and resolving all complaints, and for logging and distributing compliments


· Make available and maintain up-to-date SLM document templates and standards.

Qualifications

·          Bachelor’s degree

·  An Advanced degree in Management or Law may be substituted for two years of experience

Requirements


·          More than 3 experience in managing SLAs is preferred


·          Understand portfolio and relationship to service delivery and able to handle situations when customer demands services outside the scope of the contract.


·          Excellent Customer Relationship Management skills


·          Proven negotiation skills


·  Excellent verbal and written communication skills in English and the local language


·   Advanced skills in Microsoft Office, Excel, MSWord and PowerPoint


·        At least 5 years of experience from Managed Services, Management Consulting or Project Management within the Telecom or similar industry


Summary

antalya oto kiralama

sunexpress