SALES SERVICE EXECUTIVE/CUSTOMER CARE UNITApply for this Job
Our client a major financial institution is in search of dedicated, smart, and IT savvy graduates for customer care opportunities in specific locations across the country.
- KEY RESPONSIBILITIES
- Welcome customers into the banking hall with a warm and pleasant disposition.
- Provide customers and visitors with useful information on banks products and services
- Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
- Provide support for security guards in queue management
- Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
- Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
- Support the customer service desk at all times, ensuring that customers are continually delighted.
- Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.
- Key Performance Indicators.
- Customer feedback on customer experience
- Timely rendition of weekly report
· BSC/HND or its equivalent.
· Candidate should be IT savvy
· Candidate should not be above 26yrs
· Candidate should reside close to the recommended branches which are listed below.(EDO STATE.)
1. Benin- Ugbowo
2. Auchi ,Igarra Road
3. Dawson Road
4. Agbor Road, Benin
5. Mission Rd,Benin
6. Akpakpava Benin
7. Benin Akpakpava 2
8. Benin- Airport Road
- · Courteous, respectful and cultured
- · Friendly disposition
- · Good communication skills
- · Good interpersonal skills
- · Basic knowledge on bank’s products and services.
- · Industry knowledge
- · Physical stamina
- · Tolerant
- · Positive attitude
- Key Competency Requirements
- Banks Products and services.