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Job Detail


SALES SERVICE EXECUTIVE/CUSTOMER CARE UNIT

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About Company

Our client a major financial institution is in search of dedicated, smart, and IT savvy graduates for customer care opportunities in specific locations across the country.

Job Responsibilities


  1. KEY RESPONSIBILITIES
  2. ·
  3. Welcome customers into the banking hall with a warm and pleasant disposition.
  4. ·
  5. Provide customers and visitors with useful information on banks products and services
  6. ·
  7. Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
  8. ·
  9. Provide support for security guards in queue management
  10. ·
  11. Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
  12. ·
  13. Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
  14. resolution.
  15. ·
  16. Support the customer service desk at all times, ensuring that customers are continually delighted.
  17. Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.
  18. Key Performance Indicators.
  19. ·
  20. Customer feedback on customer experience
  21. ·
  22. Timely rendition of weekly report

Qualifications

 ·    BSC/HND or its equivalent.

·         Candidate should be IT savvy

·         Candidate should not be above 26yrs

·         Candidate should reside close to the recommended branches which are listed below.(EDO STATE.)

1.       Benin- Ugbowo

2.       Auchi ,Igarra Road

3.       Dawson Road

4.       Agbor Road, Benin

5.       Mission Rd,Benin

6.       Akpakpava Benin

7.       Benin Akpakpava 2

8.       Benin- Airport Road

9.       Iguobazuwa

10.   Iruekpen

11.   Ekpoma

12.   Igueben

13.   Uromi 

14. Lagos

Requirements


  1. · Courteous, respectful and cultured
  2. ·
  3. · Friendly disposition
  4. ·
  5. · Good communication skills
  6. ·
  7. · Good interpersonal skills
  8. ·
  9. · Basic knowledge on bank’s products and services.
  10. ·
  11. · Industry knowledge
  12. ·
  13. · Physical stamina
  14. ·
  15. · Tolerant
  16. ·
  17. · Positive attitude
  18.  
  19. Key Competency Requirements
  20. ·
  21. Banks Products and services.
Summary