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Job Detail


SALES SERVICE EXECUTIVE(SSE)/CUSTOMER CARE UNIT

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About Company

Our client, a major financial instituition is in search of dedicated, smart and IT savvy fresh graduates for Customer care opportunities in specific locations across the country.

Job Responsibilities


  1. KEY RESPONSIBILITIES
  2. ·
  3. Welcome customers as they arrive into the banking hall with a warm and pleasant disposition.
  4. ·
  5. Provide customers and visitors with useful information on banks products and services
  6. ·
  7. Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
  8. ·
  9. Provide support for security guards in queue management
  10. ·
  11. Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
  12. ·
  13. Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
  14. resolution.
  15. ·
  16. Support the customer service desk at all times, ensuring that customers are continually delighted.

Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.

  1. Key Performance Indicators.
  2. ·
  3. Customer feedback on customer experience
  4. ·
  5. Timely rendition of weekly report

Qualifications

 ·    BSC/HND or its equivalent.
·         Candidate should be IT savvy
·         Candidate should not be above 26yrs by Dec. 2017
·         Candidate should reside close to the recommended branches which are listed below .

1.Ughelli
2.Effurun
3.Oghara
4.Oleh
5.Aladja ,Warri
6.Sapele
7.Airport Road Warri.
8.Warri Sapele Road
9.Effurun Sapele
10.Asaba Nnebisi Road.
11.Ogwuashi-Uku
12.Ibusa
13.Agbor
14.Nnebisi Asaba.
      

Requirements


  1. Job Requirements
  2. ·
  3. · Courteous, respectful and cultured
  4. ·
  5. · Friendly disposition
  6. ·
  7. · Good Communication skills
  8. ·
  9. · Good interpersonal skills
  10. ·
  11. · Basic knowledge on bank’s products and services.
  12. ·
  13. · Industry knowledge
  14. ·
  15. · Physical stamina
  16. ·
  17. · Tolerant
  18. ·
  19. · Positive attitude

  20. Key Competency Requirements
  21. ·
  22. Banks Products and services.
Summary