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Job Detail


Monitoring Officer

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About Company

Our client in the telecommunications industry is looking to hire qualified candidates to fill the position of Monitoring Officer

Job Responsibilities


     Responsible for overall operation business, application and system monitoring, applying Event Management Process

     Responsible for design and develop convenient business, application, and system monitoring tools to increase monitoring productivity and increase business and operation transparency

 Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports

     Responsible for generating collective reports of problem management

  Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Qualifications

     Bachelor’s or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

     At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk/call logging tools and implementing Service Desk policy and SLAs 

Requirements


   Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred

     Working experience of team leading, and have worked on a Service Desk

  Proven skills in managing a service desk; support monitoring team if necessary

     Knowledge of implementing SLAs and best practice is preferred

     An understanding of Incident Management and Service Delivery would be beneficial to the candidate

 Excellent verbal and written communication skills in English and local language

Summary