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Job Detail

Lan & Connectivity
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About Company

Our Client in the Telecommunication Industry is Recruiting Qualified Candidates for the Position of a Lan & Connectivity.

Job Responsibilities

·    Assist in providing technical support to end users of  IT network infrastructure

·   Assist in ensuring the prompt resolution of escalated faults and requests from the call center and help desk. Act as the second level of support for escalated issues.

·  Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.

·     Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.

·    Assist in setting up and executing technical test plans for device modification, new deployment, and upgrades.

·   Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.

·       Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).

·      Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.

·    Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.

·    Liaise with relevant unit/ team/function in carrying out all relevant activities.

·      Attend team/divisional/departmental meetings as required.

·  Provide guidance and manage the performance of subordinates (where applicable). 


; Minimum of Bachelor’s degree or HND

;    Minimum of 2:2-second class lower


 Knowledge of troubleshooting

Network Infrastructure(LAN, WAN)

Minimum of 2 years experience