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Job Detail


Fiber QC

AssisttoHire.com
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About Company

Our client is a reputable telecommunication giant in Africa.

Job Responsibilities


1.Ensure Customer Satisfaction

2.New Network/Node Handover

3.Ensure Network Safety

4.Productivity improvement

5.Change Management/Access Management

6.Publication of technical cases

RESPONSIBILITIES.

1. Maintain SLAs , 

2. prepare list of requirements and common issues

3. provide solution for the same.

4. conduct regular meetings 

5. To ensure end to end handover of all nodes/network. The main handover points can be CEAS Archive, Project Documentation-6. 6.LLD/HLD/IP Sheets/Network Diagrams etc, 

7. Preventive maintenance

8. Routine maintenance as per the product requirement ,

9. Regular precaution bulletin applicability for the products 

10. Identify all important updates and upgrades and implement the same.

11. Ensure and track Backup of all nodes

12. Ensure that 3 tickets ( issues ) are closed per engineer per day to ensure KPI , 

13. Maintaining the track of software versions for different products 

14. Making extensive use of support websites for self understanding of technology ,

15. Conducting knowledge sharing sessions

16. Approval Of Normal & Emergency CRs after verification of MOP/Post Checks/Pre Checks etc.

17. Access Managemnt & To ensure no unauthorized access in the network

18. Monthly Access Verification with respective ODs/Managers

19. Analysis of different technical issues

20. Publishing the same on support website.

Qualifications

1.Degree in Engineering ( Electrical / Telecommunication )

2. 3~5 years experience in O&M

3.Familiarityl with Huawei NE-40E/80E/5000E, N2000, U2000, L2/L3 Switches, Firewalls, and Cisco equipment

Requirements


1.Ensure Customer Satisfaction

2.New Network/Node Handover

3.Ensure Network Safety

4.Productivity improvement

5.Change Management/Access Management

6.Publication of technical cases

RESPONSIBILITIES.

1. Maintain SLAs , 

2. prepare list of requirements and common issues

3. provide solution for the same.

4. conduct regular meetings 

5. To ensure end to end handover of all nodes/network. The main handover points can be CEAS Archive, Project Documentation-6. 6.LLD/HLD/IP Sheets/Network Diagrams etc, 

7. Preventive maintenance

8. Routine maintenance as per the product requirement ,

9. Regular precaution bulletin applicability for the products 

10. Identify all important updates and upgrades and implement the same.

11. Ensure and track Backup of all nodes

12. Ensure that 3 tickets ( issues ) are closed per engineer per day to ensure KPI , 

13. Maintaining the track of software versions for different products 

14. Making extensive use of support websites for self understanding of technology ,

15. Conducting knowledge sharing sessions

16. Approval Of Normal & Emergency CRs after verification of MOP/Post Checks/Pre Checks etc.

17. Access Managemnt & To ensure no unauthorized access in the network

18. Monthly Access Verification with respective ODs/Managers

19. Analysis of different technical issues

20. Publishing the same on support website.

Summary