End User Support LeaderApply for this Job
Our client is recruiting qualified candidates to fill the position of End User Support Leader
► Troubleshoot and resolve network access and server issues.
► Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
► Install and configure operating systems and other business related software on End User computing devices.
► Ensure all client applications are at the current software patch levels in line with the Customers Enterprise software Update policy.
► Configure, set up and troubleshoot e-mail access.
► Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
► Data back-up and recovery of user data stored on End User devices onto removable medium will be performed as part of regular IMAC activities.
► Detect, diagnose and correct computer hardware, software, and peripheral errors.
► Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
► Plan, schedule and execute preventative maintenance of computers and peripherals.
► Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.
► A Bachelor’s degree or Higher National Diploma
► Minimum of two (2) years relevant work experience
► Strong analytical and problem-solving skills
► Proficient in the use of Microsoft Office Suite as well as a good knowledge about reporting tools especially using Microsoft Excel.
► Ability to visualize or decipher patterns in trend and provide insightful feedback to support business decisions.
► Effective Communication
► Interpersonal skills