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Job Detail

DC First Line Support
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About Company

Our client in the Telecommunication Industry is Recruiting Qualified Candidates to fill the position of a DC First Line Support

Job Responsibilities

·     Provide general first level technical support to end users organisation-wide.

·        Support the Service desk and respond to all assigned helpdesk calls.

·  Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues onto the central database.

·     Assist in providing first-level support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.

·  Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware operational issues e.g. network connectivity, printing errors, drive failure, etc.

·   Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.

· Provide first-level instructions on software installation and configuration e.g. client applications, anti-virus utilities, printer drivers, etc.

·       Provide continuous user application and system support to the call center and other relevant IT units.

·         Communicate resolution of faults to end-users/ request initiators.

·        Assist in developing programs for training end users on self-help tips and office application usage.


  • ·   First degree or equivalent in a relevant discipline


·  Minimum of two (2) years relevant work experience