Sales / Customer Service Officer

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  • Location:

    Lagos, Nigeria
  • Industry:

    Automotive / Car Services
  • Specialization:

    Automotive/ Car Services
  • Job Type:

    Full-time
  • Salary:

    Competitive
  • Required Experience:

    0 to 1 year
  • Posted:

    27th March, 2018 (5 months ago)
  • Application Deadline:

    31st May, 2018

Name: MacTay Consulting
Email: recruitment@mactayconsulting.com
Phone: 01 270 6336
Website: www.mactaygroup.com
Address: No. 5 Prince Adelowo Adedeji Street Lekki Lagos Nigeria,

Job Description

The Sales / Customer Service Officer is the first and most regular point of contact with our customers, he/she has a duty to make a good impression. The Sales / Customer Service Officer is responsible for convincing and negotiating with car owners to sell their cars at a maximum profit to the business while demonstrating a high customer service skill.  
This position requires a highly-experienced sales and customer interaction, so the ideal candidate will not only possess Sales and negotiation skills, but also the ability to provide a strong level of customer service.  The individual will be responsible for growing the network of people that want to sell cars in the specific location they manage.  

JOB DESCRIPTION
• Identify new business markets, attract new customers, grow customer network revenue and market share
 • Organize sales visits
• Accurately record issues, customer transactions and data into Customer Management System with attention to details.
• Ensure customer expectations are managed appropriately.
• Answer Phone Calls, Emails and Drive in’s to address any Customer’s concern with the highest level of response and attention. 
• Return missed phone calls, email in no less than 5 minutes.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Booking customer inspections.
• Manage the inspection center operationally in a cost-effective way.
• Additional duties as assigned  

Responsibilities

JOB DESCRIPTION
• Identify new business markets, attract new customers, grow customer network revenue and market share
 • Organize sales visits
• Accurately record issues, customer transactions and data into Customer Management System with attention to details. 
• Ensure customer expectations are managed appropriately. 
• Answer Phone Calls, Emails and Drive in’s to address any Customer’s concern with the highest level of response and attention.  
• Return missed phone calls, email in no less than 5 minutes. 
• Follow up with Customer on services provided; ensure they are satisfied with the work performed. 
• Booking customer inspections. 
• Manage the inspection center operationally in a cost-effective way.
• Additional duties as assigned  

Requirements

SKILLS & QUALIFICATIONS 
Essential • Professional, pleasant, helpful, confident, patient 
• Excellent Communication and Interpersonal Skills
• Apt negotiation and problem solving skills 
• Ability to pay attention to detail
• Excellent listening skills 
• Commercial Awareness
• A desire to achieve the very best in customer service and teamwork
• Demonstrates flexibility to adapt in a fast paced environment
• Reliable, honest, organized, success-driven 
• Understanding of basic automotive techniques
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
 • Ability to work independently with minimal supervision
• Minimum of a HND Degree 
 Sales experience
 • Experience in the automotive industry is an added advantage   

Qualifications

SKILLS & QUALIFICATIONS 
Essential • Professional, pleasant, helpful, confident, patient 
• Excellent Communication and Interpersonal Skills 
• Apt negotiation and problem solving skills 
• Ability to pay attention to detail 
• Excellent listening skills 
• Commercial Awareness 
• A desire to achieve the very best in customer service and teamwork 
• Demonstrates flexibility to adapt in a fast paced environment
• Reliable, honest, organized, success-driven  
• Understanding of basic automotive techniques 
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
 • Ability to work independently with minimal supervision 
• Minimum of a HND Degree  
 Sales experience
 • Experience in the automotive industry is an added

Required Skills