Crm/telephony Services Support

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  • Location:

    Lagos, Nigeria
  • Industry:

    ICT / Telecommunications
  • Specialization:

    Telecom
  • Job Type:

    Full-time
  • Salary:

    Negotiable
  • Required Experience:

    2 to 5 years
  • Posted:

    11th December, 2017 (7 months ago)
  • Application Deadline:

    31st December, 2017

Name: AssisttoHire.com
Email: info@assisttohire.com
Phone: 324562524
Website: assisttohire.com
Address: No. 5 Prince Adelowo Adedeji Street Lekki Lagos Nigeria,

Job Description

  • To ensure that CRM and Call Center Telephony systems are working efficiently.
  • To ensure timely provision of CRM and Call Center Telephony related reports.
  • To supervise and co-0rdinate Call Center Telephony related activities.
  • To manage the Call Center Telephony Services Vendor.

Responsibilities

  • He/She should ensure that CRM and Telephony service are running smoothly all the time.
  • He/She should review CRM and Telephony related tickets (incidents/requests) and resolve them in a timely manner.
  • He/She should review CRM and Telephony related tickets (incidents/requests) reports are provided in a timely manner.
  • He/She should ensure that the CRM and Call Center Telephony systems customer is satisfied with services rendered to them.
 

Requirements

  • He/She should ensure that CRM and Telephony service are running smoothly all the time.
  • He/She should review CRM and Telephony related tickets (incidents/requests) and resolve them in a timely manner.
  • He/She should review CRM and Telephony related tickets (incidents/requests) reports are provided in a timely manner.
  • He/She should ensure that the CRM and Call Center Telephony systems customer is satisfied with services rendered to them.
 

Qualifications

  • Education – A Bachelor’s Degree in IT or related field.
  • Specialized knowledge – General knowledge of Telecommunications and Telephony, a good understanding of programming languages like C, C++, PlSql, MsSql,
  • Abilities - Shell scripting
  • Abilities - Call Center Data Flows.
  • Other characteristics such as personal characteristics
  • Professional Certification – Oracle, Microsoft, Avaya Telephony
  • Experience – In working in Customer Oriented field, Programming.
 

Required Skills